Please read our full Privacy Policy before dealing with this website

Introduction

In the following Privacy Policy “we”, “us”, “our” means ORSIIDA LTD, its subsidiaries, divisions and any affiliated entities (if any). ORSIIDA LTD is a Cyprus company, with its registered office at 15, Manoli Kalomori, ABBEY TOWER B, Office 303, 3030, Limassol, Cyprus.

Our Privacy Policy describes our practices and principles regarding collection and use of your personal data, and sets forth your privacy rights. We recognize that information privacy is an ongoing responsibility, and so we will from time to time update this Privacy Policy as we undertake new personal data practices or adopt new privacy policies. If you do not agree to the terms of this Privacy Policy, please do not access or use this Website.

Information we collect about you

We may collect, store and use the following types of your personal data when you visit and interact with this Website:

• information you provide to us when ordering our services through this Website, or information which is generated in the course of the use of those services;
• information contained in or relating to any communication that you send to us or send through this Website (including correspondence with us, communication content and metadata associated with the communication);
• if you have agreed to cookies, data such as your Website preferences or language settings. We can also use this information in an aggregate manner to understand how our visitors navigate this Website so we can make it better;
• any other personal data that you choose to send to us;
• any technical data from various third parties and public sources (including from analytical providers, advertising networks, search information providers).

Other than as required by law, we do not collect any special categories of personal information about you (this includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health and genetic and biometric data).

How we collect your personal information

We collect your personal information from:

• directly from you when you browse and interact with this Website or use our contact forms to get in touch.

Legal basis for handling your personal information

In case your personal information is protected by EU data protection law (GDPR) we may only handle your personal data by having a certain legal ground:

Type of personal data	Purpose for which data is used	Legal basis
Your personal contact details.	Answering your questions, organizing meetings, calls or other communication regarding your services.	Necessary for our legitimate interests in contacting you regarding our services

Disclosing and transfer of personal information

Some of the services or trainings, or information you can request on this Website may come from other members of our corporate family or from our business partners. Therefore, we may share your information with other companies. The laws of the countries where these companies are based may not be the same as those in the EU, but your information will be treated with the same high standard of care wherever it’s processed within the corporate family. We can share the personal data we gather about you with the third parties located within the countries which have the jurisdiction that differs from the one of the country you live in. This is usually related to the countries which are not regarded as a part of European Economic Area (EEA) and which may not offer the same safeguards to personal data protection as within the EEA. As a result, you give your consent that we may transmit, process, and store the personal data of yours beyond the bounds of the EEA. If such transfer of personal data takes place, we ensure that we will protect the data to a level which meets the EU requirements.

Information security

We have put in place appropriate security measures to prevent your personal information from being accidentally lost, used or accessed in an unauthorized way, altered or disclosed. In addition, we limit access to your personal information to those employees, contractors and third parties who have a business need to know. They will only process your personal information on our instructions and they are subject to a duty of confidentiality. We have put in place procedures to deal with any suspected data security breach and will notify you and any applicable regulator of a suspected breach where we are legally required to do so.

How Long We Keep Your Information

We will store your information for as long as we have to by law. If there is no legal requirement for us to retain the data, we will only store it for as long as we need to.

Links

This Website may contain links, plug-ins and applications to various third party websites. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We has no control over, and are not responsible for the content, privacy policies or reliability of such third party connections. When you leave this website, we encourage you to read the privacy notice and privacy policy of every website you visit.

Your rights

Under the privacy laws, you have a number of rights that you can exercise free of charge:

Right of access and correct the record of your personal data. It means that you have a right to obtain or request a copy of your personal data that is stored with us or request to update or correct the personal data if you believe it is incorrect.

Right to erasure. You can ask us to delete or remove personal information where there is no good reason for us continuing to process it. You also have the right to ask us to delete or remove your personal information where you have exercised your right to object to processing.

Right to object to processing of your personal data. Where we are processing your data for the purposes of any legitimate interests, you can object at any time to this processing.

Right to restrict use of your personal data. This right allows to restrict the processing of your data for specific purposes.

Right to data portability. You have a right to receive your personal data that you have provided to us in a machine-readable format. Where secure and technically feasible such data can be transmitted to another data controller by us.

Right to complain to your local data protection authority.

If you wish to execute any of these rights, please contact us at support@takeapan.com.

To make a Subject Access Request please write to our DATA PROTECTION OFFICER enclosing a photocopy of a photographic ID (e.g. passport or driving license) and utility bill (to provide proof of your address).

DATA PROTECTION OFFICER

Eleni Andreou

ORSIIDA LTD, 15, Manoli Kalomori, ABBEY TOWER B, Office 303, 3030, Limassol, Cyprus

support@takeapan.com.

Upon verification of your identity we will email or post a copy of your data to you. If records of chat histories that might contain personal data of a third party are requested, we may edit their information unless you have their consent for us to share it.

This is to ensure we only send your data to you, or a third party that you expressly authorize in writing to deal with for you.

EU Representative (in accordance with the EU GDPR):

Due to our business being located within the EU we do not require to appoint a representative.

Complaints

If you have any issue or complaint, please contact the abovementioned DATA PROTECTION OFFICER for all enquiries.

We will treat your complaint in confidence and acknowledge receipt of a complaint within 24 hours and we will send you a full reply within 5 working days of receipt.

If a complaint is very complex, it may occasionally be necessary to extend the time limit. We will keep you informed of progress, the reasons for the delay, and the new deadline.

If your complaint is not resolved to your satisfaction within 24 hours, or through the conclusion of the informal complaints process, you can contact our DATA PROTECTION OFFICER with details in writing regarding your wish to make a formal complaint.

If you are not happy with how we handle any complaint, you are able to raise a complaint at any time with your country’s national data protection authority. If you live in the UK, this would be the Information Commissioner’s Office.

Changes to our Privacy Policy

Any changes we make to our Privacy Policy in future will be posted on this page and, where appropriate, notified to you by e-mail. Questions, comments and requests regarding this Privacy Policy are welcomed and should be addressed to: support@takeapan.com.

This Privacy Policy was last updated on September 1, 2021.